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Evidence Guide: BSBWRK510 - Manage employee relations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBWRK510 - Manage employee relations

What evidence can you provide to prove your understanding of each of the following citeria?

Develop employee and industrial relations policies and plans

  1. Analyse strategic plans and operational plans to determine long term employee relations
  2. Analyse existing employee relations performance in relation to workforce objectives
  3. Evaluate options in terms of cost-benefit, risk-analysis and current legislative requirements
  4. Work with the management team to develop industrial relations policies and plans
  5. Identify the skills and knowledge needed by management and the workforce to effectively implement these strategies and policies
Analyse strategic plans and operational plans to determine long term employee relations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse existing employee relations performance in relation to workforce objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate options in terms of cost-benefit, risk-analysis and current legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with the management team to develop industrial relations policies and plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the skills and knowledge needed by management and the workforce to effectively implement these strategies and policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement employee relations policies and plans

  1. Develop an implementation plan and a contingency plan for the employee relations policies and strategies
  2. Make arrangements for training and development for identified needs to support the employee relations plan
  3. Undertake associated employee relations activities to reach agreement on changes required by the organisational policies or implementation plan
  4. Ensure procedures for addressing grievances and conflict are properly documented
  5. Communicate key issues about procedures for addressing grievances and conflict to stakeholders
  6. Review employee relations policies and plans to establish whether they are meeting their intended outcomes
Develop an implementation plan and a contingency plan for the employee relations policies and strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make arrangements for training and development for identified needs to support the employee relations plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake associated employee relations activities to reach agreement on changes required by the organisational policies or implementation plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure procedures for addressing grievances and conflict are properly documented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate key issues about procedures for addressing grievances and conflict to stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review employee relations policies and plans to establish whether they are meeting their intended outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage negotiations to resolve conflict

  1. Train individuals in conflict-management techniques and procedures
  2. Identify, and where possible alleviate or eliminate, sources of conflict or grievance according to legal requirements
  3. Check documentation and other information sources to clarify issues in dispute
  4. Obtain expert or specialist advice and/or refer to precedents, if required
  5. Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes
  6. Advocate the organisation’s position in negotiation to obtain agreement
  7. Document, and if necessary certify, the agreed outcomes with the relevant jurisdiction
  8. Implement agreements
  9. Take remedial action where groups or individuals fail to abide by agreements
Train individuals in conflict-management techniques and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, and where possible alleviate or eliminate, sources of conflict or grievance according to legal requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check documentation and other information sources to clarify issues in dispute

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain expert or specialist advice and/or refer to precedents, if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advocate the organisation’s position in negotiation to obtain agreement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document, and if necessary certify, the agreed outcomes with the relevant jurisdiction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement agreements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take remedial action where groups or individuals fail to abide by agreements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop employee and industrial relations policies and plans

1.1 Analyse strategic plans and operational plans to determine long term employee relations

1.2 Analyse existing employee relations performance in relation to workforce objectives

1.3 Evaluate options in terms of cost-benefit, risk-analysis and current legislative requirements

1.4 Work with the management team to develop industrial relations policies and plans

1.5 Identify the skills and knowledge needed by management and the workforce to effectively implement these strategies and policies

2. Implement employee relations policies and plans

2.1 Develop an implementation plan and a contingency plan for the employee relations policies and strategies

2.2 Make arrangements for training and development for identified needs to support the employee relations plan

2.3 Undertake associated employee relations activities to reach agreement on changes required by the organisational policies or implementation plan

2.4 Ensure procedures for addressing grievances and conflict are properly documented

2.5 Communicate key issues about procedures for addressing grievances and conflict to stakeholders

2.6 Review employee relations policies and plans to establish whether they are meeting their intended outcomes

3. Manage negotiations to resolve conflict

3.1 Train individuals in conflict-management techniques and procedures

3.2 Identify, and where possible alleviate or eliminate, sources of conflict or grievance according to legal requirements

3.3 Check documentation and other information sources to clarify issues in dispute

3.4 Obtain expert or specialist advice and/or refer to precedents, if required

3.5 Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes

3.6 Advocate the organisation’s position in negotiation to obtain agreement

3.7 Document, and if necessary certify, the agreed outcomes with the relevant jurisdiction

3.8 Implement agreements

3.9 Take remedial action where groups or individuals fail to abide by agreements

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop employee and industrial relations policies and plans

1.1 Analyse strategic plans and operational plans to determine long term employee relations

1.2 Analyse existing employee relations performance in relation to workforce objectives

1.3 Evaluate options in terms of cost-benefit, risk-analysis and current legislative requirements

1.4 Work with the management team to develop industrial relations policies and plans

1.5 Identify the skills and knowledge needed by management and the workforce to effectively implement these strategies and policies

2. Implement employee relations policies and plans

2.1 Develop an implementation plan and a contingency plan for the employee relations policies and strategies

2.2 Make arrangements for training and development for identified needs to support the employee relations plan

2.3 Undertake associated employee relations activities to reach agreement on changes required by the organisational policies or implementation plan

2.4 Ensure procedures for addressing grievances and conflict are properly documented

2.5 Communicate key issues about procedures for addressing grievances and conflict to stakeholders

2.6 Review employee relations policies and plans to establish whether they are meeting their intended outcomes

3. Manage negotiations to resolve conflict

3.1 Train individuals in conflict-management techniques and procedures

3.2 Identify, and where possible alleviate or eliminate, sources of conflict or grievance according to legal requirements

3.3 Check documentation and other information sources to clarify issues in dispute

3.4 Obtain expert or specialist advice and/or refer to precedents, if required

3.5 Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes

3.6 Advocate the organisation’s position in negotiation to obtain agreement

3.7 Document, and if necessary certify, the agreed outcomes with the relevant jurisdiction

3.8 Implement agreements

3.9 Take remedial action where groups or individuals fail to abide by agreements